1. Who We Are
Foothills HVAC is an HVAC service company operating in Calgary and the surrounding communities of Alberta, Canada. We are committed to protecting the privacy of our customers and website visitors.
For questions about this policy or our privacy practices, contact us at: [email protected]
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Submit a request for service or assessment through our website form
- Contact us by phone, email, or SMS
- Schedule a service appointment
The types of personal information we may collect include:
- First and last name
- Phone number
- Email address
- Home address or postal code
- Details about the service you are requesting
We do not collect sensitive personal information such as financial account details, government identification numbers, or health information unless specifically required to deliver a service.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To contact you regarding your service request
- To schedule and confirm appointments
- To provide quotes and complete service work
- To follow up after service to confirm satisfaction
- To send you relevant communications about services, maintenance reminders, and seasonal promotions — only where you have provided consent
- To comply with legal obligations
We will not use your personal information for any purpose other than those identified above without obtaining your consent first.
4. Consent
By submitting your information through our website form, you consent to:
- Being contacted by phone or SMS regarding your service request
- Receiving follow-up communications related to your inquiry
You may withdraw your consent at any time by contacting us directly or by replying STOP to any SMS message you receive from us. Withdrawal of consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
5. SMS Communications
If you provide your phone number, you may receive SMS messages from us related to your service request, appointment confirmations, or follow-up information. Standard message and data rates may apply.
To opt out of SMS communications at any time, reply STOP to any message we send. You may also contact us directly to be removed from our SMS list.
6. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our business, provided those parties agree to keep your information confidential. These may include:
- Customer relationship management (CRM) software providers
- Communication and scheduling platforms
We may also disclose your information if required by law or in response to valid requests by public authorities.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, it is securely deleted or anonymized.
8. Your Rights Under PIPA (Alberta)
As an Alberta resident, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Withdraw consent for the collection, use, or disclosure of your information
- Request that we cease using your information for certain purposes
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. SMS Opt-In Information
Foothills HVAC operates an SMS messaging program for service-related communications. By submitting our web form and checking the SMS consent checkbox, you opt into receiving text messages from us.
We will never share, sell, rent, or trade your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing purposes. Your SMS opt-in information is used solely to send you messages related to your service request.
SMS opt-in consent is not a condition of purchasing any goods or services from Foothills HVAC.
Message types include: service request confirmations, callback notifications, appointment reminders, and follow-up messages related to your inquiry.
Message frequency varies based on your service activity. You may receive between 1–5 messages per service request.
To opt out of SMS communications at any time, reply STOP to any message. For help, reply HELP. Standard message and data rates from your mobile carrier may apply.
11. Cookies and Tracking Technologies
Our website uses the following tracking technologies:
- Session cookies: Temporary cookies that expire when you close your browser, used to maintain your session while using our website
- Analytics cookies: Used to understand how visitors interact with our website to improve user experience
- Meta Pixel: A tracking technology from Meta (Facebook) that measures the effectiveness of our advertising campaigns. The Meta Pixel may collect information about your visit including pages viewed and actions taken. If you submit a form on our website, this data may be used to serve you relevant retargeted advertisements on Facebook and Instagram
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing ones. Disabling cookies may affect the functionality of our website.
To opt out of Meta advertising tracking, visit your Facebook Ad Preferences.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or complaints about our privacy practices, please contact us:
- Email: [email protected]
- Phone: (587) 327-5838
- Address: Calgary, Alberta, Canada
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Information and Privacy Commissioner of Alberta.