Privacy Policy

Last updated:

1. Overview

Calgary HVAC Leads (“we”, “us”, “our”) operates calgaryhvacleads.com. We connect Calgary-area homeowners with licensed HVAC contractors for quotes and service. This policy explains what we collect, why we collect it, how we use it, and your rights under Canadian anti-spam legislation (CASL) and Alberta privacy law.

2. Information we collect

• Contact & service details entered on quote requests (name, email, phone, location, service description).
• Usage data (page visits, form interactions, device/browser type) for operations and security.
• Consent records capturing when and how you agreed to be contacted.

3. How we use information

• To match you with Calgary HVAC contractors for quotes and service scheduling.
• To send service-related messages you requested (quotes, scheduling updates).
• To meet legal and regulatory obligations under CASL and PIPEDA.
• To detect fraud, abuse, and security incidents.

4. CASL & consent

We obtain express consent before sending commercial electronic messages (CEMs). You may withdraw consent at any time using the unsubscribe link included in our messages or by contacting us. Withdrawal does not affect messages sent before your request.

5. Sharing with contractors

Your request is shared with Calgary-licensed HVAC contractors solely for the purpose of providing quotes and service follow-up. We do not sell or rent your personal information.

6. Data retention

We retain lead data for up to 24 months unless you request deletion earlier. Anonymized operational data may be retained longer for security and analytics.

7. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No transmission or storage method is 100% secure.

8. Your rights

You can request access, correction, or deletion of your personal information. To exercise these rights, contact us at [email protected].

9. Contact

Calgary HVAC Leads
[email protected]